Here you can find all the information about the shipping of your order. In case you have any further questions, please contact us using the contact form in our contact us pages or directly at info@arteshome.com.



1- How much does the shipping cost?

Shipping to the USA and Europe:

FREE shipping to the USA and Europe. Our shipping policy is to make your purchase process as fun and easy as possible.
Therefore, we have included the shipping price in the total price of the lenses.

Shipping to the Rest of the World :

-The cost of delivery varies depending on several factors, such as:

* the country of delivery,

* the weight of the product,

* the dimensions of the product.

- On the checkout page you can find precise information on the cost of delivery.

- Shipping rates include insurance unless otherwise specified.

 

2- How do you ship my order?

- After checkout, we take from 1 to 3 business days for the preparation of the order and ship your order via a first-class shipping carrier.

- Once shipped, you will receive a Shipment Confirmation email with a tracking number.

- Transit time can take up to 1-3 business days from the ship date, depending on your location.

- However, you may experience temporary delays as a result of our additional COVID-19 safety measures. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

 
3- When will my order arrive?

Depending on the product ordered, the method and shipping time differ. We offer two types of shipping: Express and Standard.

EXPRESS Shipping:

Please allow 2-4 business days (M-F) for order processing.

Therefore, the total shipping time is as follow:

- Inside USA, CANADA and EU from 4 to 6 working days.

- Outside USA, CANADA and EU from 4 to 8 working days.

 All international orders are shipped via UPS or DHL  to your destination country's postal service.

Carriers are selected based on the most efficient delivery.

STANDARD Shipping

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
*This doesn’t include our 1-3 days processing time.



4- How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking code.

Clicking on this code, you will be able to know where is your item and when it is going to arrive to you. Tracking may take up to 48 hours to update.

In case you did not receive this email, please contact us using the contact form in our contact us pages or directly at info@arteshome.com.

 

5- My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at Info@arteshome.com.
 

6- Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.



7- Will I have to pay any duties and taxes on top of my order?

International shipments require additional duties and taxes to be paid by the customer at the time of delivery which is not covered in our shipping rates.

ARTES HOME cannot be held responsible for packages held in customs or for any customs duties or brokerage fees owed. If you decide to refuse a shipment, ARTES HOME will not grant refunds of any kind.



8- Does arteshome.com ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

If you have any other questions, please contact us at Info@arteshome.com and we will do our best to help you out.