OUR CUSTOMER CARE

Frequently Asked Questions

Why you use acrylic paint in your crafts?

Acrylic paints are water-based, which means they can be thinned with just water (no toxic spirits are required). Also, acrylic paints dry rapidly and have been proven to be more flexible than oil paints.
So, acrylic paints are the best in terms of toxicity levels, drying time and durability.

Are your products fragile?

Most of our products are made of reinforced resins which gives them more resistance against impact. Therefore, we can consider these products are unbreakable.
However, our concrete products are fragile and sensitive to impact.

Are your products hand-painted? How do you protect the paint?

Yes, all of our products are hand-painted. After drying, a coating based on a special transparent varnish is applied.
We use the best quality varnish to ensure maximum paint protection and give more durability and longevity to the product.ullamcorper duis.

Why is there a slight difference between the colours of the product received and the photos?

Our production team always tries to ensure a high degree of equivalence between the products and their photos presented on the website.
Since all of our products are hand-painted, a slight difference in the colors of the items is practically inevitable.

I haven't receive my order. What can I do?

This is rarely happened with us. However, in case your order hasn't arrived on time, you can contact us directly via the chat button on our website or use the contact form in the contact us page. Our team will response instantly and fix the issue for you.

What if the package I received is damaged or faulty?

We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience.

However, if you have a concern with a faulty or damaged item, please email us at info@arteshome.com, or you can use the chat button on the website to reach us directly.

Our team will urgently review the matter and find the best solution for you.

Why you use acrylic paint in your crafts?

Acrylic paints are water-based, which means they can be thinned with just water (no toxic spirits are required). Also, acrylic paints dry rapidly and have been proven to be more flexible than oil paints.
So, acrylic paints are the best in terms of toxicity levels, drying time and durability.

Are your products fragile?

Most of our products are made of reinforced resins which gives them more resistance against impact. Therefore, we can consider these products are not fragile.
However, our concrete products are fragile and sensitive to impact.

Are your products hand-painted? How do you protect the paint?

Yes, all of our products are hand-painted. After drying, a coating based on a special transparent varnish is applied.
We use the best quality varnish to ensure maximum paint protection and give more durability and longevity to the product.ullamcorper duis.

Why is there a slight difference between the colours of the product received and the photos presented on the website?

Our production team always tries to ensure a high degree of equivalence between the products and their photos presented on the website.
Since all of our products are hand-painted, a slight difference in the colors of the items is practically inevitable.

How much does the shipping cost?

The cost of delivery varies depending on several factors, such as: - the country of delivery, - the weight of the product, - the dimensions of the product.

In the checkout page you can find precise information on the cost of delivery.

The cost of delivery is free if the total order price is greater than or equal to $ 150.

How do you ship my order?

The shipping process is made very easy.

After you place the order, we take from 1 to 3 working days for the preparation of the order and ship your order via a first-class shipping carrier.

The partner we work with is UPS or DHL to ship our orders fast and safety to all customers all over the world.

When will my order arrive?

Therefore, the total shipping time are as follow:

- Inside USA and EU is from 3 to 6 working days.
- Outside USA and EU from 4 to 7 working days.

How can I truck my order?

When your order is shipped, we will immediately send you an email containing a tracking number.

Clicking on this number, you will be able to know where is your item and when it is going to arrive to you.

In case you did not receive this email, please email us at info@arteshome.com or use the chat button on our website to reach out to our team.

Does arteshome.com deliver within worldwide?

Yes, we have collaborated with variety of shipping companies to guarantee reaching our customers easily within worldwide.

Can I return the order after I received it?

We offer 7-days after delivery hassle-free return for your items.

The package must be in original condition. The product haven't been used in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

What are the conditions to accept my return?

We accept your return in case:

1- You received the wrong product.
2- the package has arrived damaged.

How do I request my return?

To initiate a return, simply email us at info@arteshome.com using the same e-mail address you used to order the item and please write your order number in the email so we can track it fast.

We will see if your order meet our return conditions and then email you to provide an answer about your return if it is accepted or not.

What happens after my return is accepted?

We will send you an email containing the address to where you have to send the package. and once your package is received, we will inspect it and report to you with our decision.

If the conditions are met, we will refund you within 3 working days with the same payment method you used to order.

When I return my package, who will for the return pay shipping price?

There are two approaches:

1- If your package is damaged or you received the wrong color, we will pay for the return shipping price.

2- If you don't like the color after you received the package and you decided to return it, then you have to pay for the return shipping price.

Ask a Question

Our team is ready to help you 24/7. You can reach us in case you have an issue with your order, you want to know more about the Lenses range, you have a question related to the usage of the lenses, or even just to say Hi!

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